At Mtech Solution Company Limited, we strive to deliver high-quality security and ICT solutions. This policy outlines the terms for refunds and returns related to our products and services.
Services:
Due to the nature of our services (installation, configuration, and technical support), payments made for completed services are generally non-refundable. Refunds may only be considered if the service was not delivered as agreed.
Products and Equipment:
Returns are accepted for unused and undamaged products within 7 days of delivery, subject to inspection and approval. Items must be in their original condition and packaging.
Faulty or Defective Items:
If a product is found to be defective within 14 days of delivery, we will repair, replace, or offer a refund in accordance with the warranty terms.
Refund Process:
Approved refunds will be processed within a reasonable timeframe using the original method of payment or as otherwise agreed.
Non-Returnable Items:
Customized systems, installed equipment, and used products are not eligible for return unless proven defective.
Client Responsibility:
Clients are required to inspect products upon delivery and report any issues within the stated timeframes to qualify for returns or refunds.
Changes to Policy:
Mtech Solution reserves the right to update this policy at any time. Any changes will be communicated through our official channels.
Contact Us:
For any questions regarding refunds or returns, please contact Mtech Solution directly.
